Shed Nest (“we,” “us,” or “our”) operates the website shednest.shop, where we sell carports. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order within the United States.
Information We Collect
When you browse our store or make a purchase, we collect only the essential information required to process your order and support you:
- Personal and Order Information: Your full name, billing address, shipping address, and email address provided during checkout or when contacting customer support.
- Payment Information: All payments are securely processed via Stripe. Shed Nest does not collect, view, or store your full credit or debit card details on our servers.
- Technical and Cookie Information: Your IP address, browser type, device type, time zone, and standard cookies necessary to maintain your shopping cart, process checkout, and ensure website security.
How We Use Your Information
We use the information we collect strictly to:
- Process, pack, and fulfill your orders within 1 to 2 business days.
- Ship your orders across the United States via USPS, UPS, and FedEx.
- Send order confirmations, shipping tracking numbers, and Free Prepaid Return Labels.
- Process secure payments and issue 2-business-day refunds through Stripe.
- Respond to your emails and support requests during our operating hours (Monday – Friday, 9:00 AM – 9:00 PM CST).
- Prevent fraudulent transactions and comply with applicable United States and Louisiana laws.
Sharing of Personal Information
We do not sell, rent, or trade your personal data to third parties. We share only necessary order fulfillment details with trusted service providers that help us operate our store:
- Payment Processor: Stripe, to securely process your payments and refunds.
- Shipping Carriers: USPS, UPS, and FedEx, to deliver your package to your shipping address and generate prepaid return labels.
- Legal Compliance: Only when required to comply with applicable U.S. federal or Louisiana state laws.
Cookies and Tracking Technologies
We use essential cookies to keep track of items in your shopping cart and complete checkout securely, along with standard analytics cookies to understand how visitors use shednest.shop. You can control or disable cookies at any time through your browser settings.
Data Security and Retention
Our website uses industry-standard SSL/TLS encryption to protect your personal information during transmission. We retain order records only as long as necessary to fulfill your order, handle returns within our 30-day return window, and meet legal and tax obligations in the United States.
Your United States Privacy Rights
If you are a resident of the United States (including under applicable state consumer privacy laws such as the CCPA/CPRA), you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Confirm that your personal data is never sold to third parties.
To exercise any of these privacy rights, please contact us by email at support@shednest.shop.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us during our business hours:
- Store Name: Shed Nest
- Business Address: 1514 Ringgold Ave, Coushatta, Louisiana, 71019, United States
- Business Email: support@shednest.shop
- Business Time: Monday – Friday, 9:00 AM – 9:00 PM CST