At Shed Nest (shednest.shop), we sell carports. We are committed to providing a clear, fair, and hassle-free return and refund process for every customer in the United States.
30-Day Return Window
We offer a 30-day return window. You have 30 calendar days from the date your order is delivered to request a return or exchange.
Accepted Return Reasons (Defective Items and Customer Remorse)
We accept returns for both of the following reasons:
- Defective, Damaged, or Incorrect Products: If your order arrives defective, damaged during shipping, or does not match the item you ordered.
- Customer Remorse (Change of Mind): If you change your mind, ordered the wrong item by mistake, or simply decide you no longer want the product.
Free Return Shipping (Free Prepaid Return Label)
Whether your return is due to a defective/damaged product OR customer remorse (change of mind), Shed Nest provides a Free Prepaid Return Label in both situations. Return shipping costs $0.00 (Free) for the customer.
$0.00 Restocking Fee
We charge a $0.00 restocking fee on all returns. You will never be charged any restocking penalty or deduction fee.
Return Eligibility Conditions
- For customer remorse (change of mind) returns, the item must be unused, in the same condition that you received it, and in its original packaging with all included parts and manuals.
- For defective, damaged, or incorrect items, please contact us at support@shednest.shop with your order number and details of the issue so we can immediately issue your Free Prepaid Return Label.
How to Initiate a Return
To return an item within 30 days of delivery, please follow these simple steps:
- Email our customer support team at support@shednest.shop during our business hours (Monday – Friday, 9:00 AM – 9:00 PM CST) with your order number and the reason for your return.
- Our team will review your request and email you a Free Prepaid Return Label (via USPS, UPS, or FedEx) along with step-by-step return instructions.
- Securely pack the item in its original packaging, attach the Free Prepaid Return Label to the package, and drop it off at the designated USPS, UPS, or FedEx location.
- Authorized Return Address: 1514 Ringgold Ave, Coushatta, Louisiana, 71019, United States
Refund Processing Time (2 Business Days)
- Once your returned package arrives at our facility in Coushatta, Louisiana and is inspected, we will notify you via email.
- Approved refunds are processed within 2 business days after we receive and inspect your return.
- The full refund amount (100% of your purchase price, with $0.00 restocking fee) will be refunded via Stripe directly back to your original payment method. Please note that while we issue the refund within 2 business days, your bank or credit card company may take a few additional business days to post the funds to your account statement.
Exchanges and Order Cancellations
- Exchanges: If you wish to exchange an item, please email us at support@shednest.shop. We will provide a Free Prepaid Return Label for the original item and ship your replacement item once the return is processed.
- Order Cancellations: You may cancel your order for a full refund at any time before it is dispatched by emailing support@shednest.shop during our business hours. If your order has already shipped, you can still return it within 30 days of delivery using our Free Prepaid Return Label.
Contact Information
If you need assistance with a return, exchange, or refund, please contact us:
- Store Name: Shed Nest
- Business Address: 1514 Ringgold Ave, Coushatta, Louisiana, 71019, United States
- Business Email: support@shednest.shop
- Business Time: Monday – Friday, 9:00 AM – 9:00 PM CST